FAQ
Straight answers.
Do I need to buy new software?
Usually not. We work with the phone line and scheduling tools you already use. If a texting number or add-on is needed, we'll show you the exact cost before anything is set up.
What phone systems does this work with?
Most business lines that can forward calls or report missed calls, including many VoIP systems and carrier lines. We confirm yours on the Checkup before you spend anything on setup.
What are the texting registration rules?
US carriers require businesses that text from a regular 10-digit number through software to register (called A2P 10DLC). We file it for you. Approval can take a few days to a few weeks, which can push the go-live date. We only text people who called you, and we include opt-out wording like “Reply STOP to opt out.”
Does this replace Jobber or Housecall Pro?
No. Your scheduling software stays where jobs live. Text-Back sends alerts; the Bundle also connects quote follow-ups and review requests to it.
Will customers know the first text is automatic?
It's short and written in your voice, from your number. What they notice is that someone got back to them in seconds.
What about contract length, cancellation and texting fees?
We'll go over terms on the Checkup call, in plain writing, before you pay for any setup.